Hosting Policies (FAQ)

Hosting Policies and Security

1. Do you allow hosting of adult websites?

We do not tolerate any kind of adult material, and related issues based on hate on race, religion, discriminations or any group or similar activities on our servers.

2. Can I host or relay live radio or live tv station?

Live broadcasting and relaying is not supported at this time.

3. Is my Macintosh machine compatible with your hosting plans?

Your Macintosh or Apple machine is fully compatible.

4. Do you offer dialup internet services and virtual private network access?

We are not an Internet Service Provider (ISP) and does not offer dial-up service. This means you cannot dial into our servers via a modem or connect via Virtual Private Network and get on the Internet that way. We will be happy to refer you to a dial-up ISP if you need assistance. You must have Internet access if you wish to retrieve your e-mail or work on your web site

5. Can I access my account using telnet/SSH?

Remote access (via telnet, SSH or RDP) is not available with our shared hosting products due to security considerations. For our shared hosting products we do offer an advanced Web Shell program which allows you to manage your files, directories and file permissions online, directly from your web browser.

Some of our products offer full root SSH access (Linux Only). This gives you full control of your virtual server environment.

6. How can I cancel my hosting account and request a refund?

If you decided to cancel your hosting account, simply contact us via our contact form.

7. Do you offer a 30-day money back guarantee?

No, we offer our subscribers a "7-Day Money Back Guarantee." This guarantee allows subscriber to purchase our web hosting services with full confidence and zero-risk.

8. What is the uptime of your servers?

We guarantee that your hosting account will be up and running at least 99.9% of the time of any 12 month hosting period. If we fail in any given month, you receive one full free month of hosting service. The above will be honoured if the interruption is on our network or servers. There are many reasons why servers appear to be down at times and these could be possible problems with the ISP (your broadband or dialup provider) or defunct routers on a main network responsible for covering a specific area of the world. One way to determine if the problem is on our network is to simply do a traceroute using online service or software that you may already have.

9. Have you ever been hacked?

We use TWO firewalls (preliminary and on-network firewall) and since we do not allow any kind of shell access to any part of our network, your website is in very good hands and we have never been hacked.

10. What kind of backup policies do you have in place?

Regular backups of our servers are conducted for disaster recovery purposes. Since the backups are scheduled and overwrite previous backups, we cannot guarantee the backup will contain the exact desired content for every customer. Upon request, we will provide complimentary copies of any backup content available. We do, however, encourage our customers to regularly backup their content locally and before any major changes.

11. How can I submit a suggestion or claim?

We value all feedback we receive from our customers and do all we can to address them immediately. You can submit your suggestions and claims 24x7 via our contact form.

12. What is your responsibilities regarding the content of our website and e-mail messages?

You are fully responsible for your own website and e-mail messages that you keep in your hosting space. In addition, for e-mail messages we recommend that you download them regularly or periodically and make sure it does not exceed your hosting space quota which can cause your website to freeze or bounced incoming e-mail messages.

13. Once we subscribe to your web hosting services, what are the most important things we have to do to maintain it?

For your web space, please back up regularly or download your email message and your back up periodically. Access your control panel through yourdomain/cpanel and do maintenance like reviewing your email user's quota, look at website statistics and make sure your website get visited regularly, and if you have content management system, make sure you can contact your webmaster if anything happens, and the system too have to be backed up regularly.